SHIPPING

Domestic orders are shipped via FedEx 2-day signature required delivery. We are unable to ship without signature required delivery. 

International orders are shipped FedEx insured signature required delivery. Delivery windows vary by country but are commonly 2-3 days and generally not longer than five days (unless a box is stuck in customs). Please note that any applicable duties imposed by the country we are shipping to are the customer's responsibility. We are unable to calculate any duties which may be imposed, and we do not collect duties at the time of sale. 

RETURNS & EXCHANGES

Since each and every piece of jewelry is made to order, we do not accept returns. If you have questions or concerns or are buying a gift, please contact us before purchasing. We are more than happy to assist. If you have a problem with your piece please contact us within seven days of your box being signed. Our number one priority is that you love your new jewelry. If you are unsure about any aspect of a piece, please do not hesitate to reach out directly to care@romyfinejewelry.com. We are always happy to send additional photos and details or talk through a particular piece over the phone prior to purchasing. In the case that you receive an item that simply does not work for you, please contact us.

REPAIRS

We are happy to repair items if they become damaged. If it has been less than one year since the date of purchase, we offer repairs at no cost for damage occurring during normal wear and usage. Note that we reserve the right to determine normal wear and usage. Repairs requested after one year from the date of purchase are offered for a cost. Please send us an email at  care@romyfinejewelry.com  or call us in the office (323) 609-4173 to initiate a repair. We are generally in the office Monday to Friday, 10AM - 6PM PST.